Working with the TSSG Technology Gateway, an initial set of user personas were created, focussing on the homeowner, perform user research to determine the types of user personas. Consider different types of homeowner and their context. E.g.
- buying a house doesn’t have a sense of the house’s particular energy quirks,
- will the seller have a BER as part of the process
- User who has been living in the house just a short time,
- Users who have been living in the house 20+ years
- Users who are carrying out other upgrade works
Then user journeys were explored looking at the space heat demand flows provided by the client. These are the areas that have the biggest saving and are the areas that generate grants, it is the most complex area of the solution therefore it was agreed to focus on these functional areas first for the voucher.
Using the output of the user journey research TSSG created low and high-fidelity Wireframes designing a UI focussing on ease of use therefore reducing the time to complete tasks and over all eradicate the cognitive load of its users.
The low fidelity designs were used to quickly build and map out components, determine placement of requirements and could be altered very quickly whereas the high-fidelity design gave the application a more professional complete look to the application.
Thereby the goal of the IV’s, to create an “Intuitive User Experience” through a Mid Fidelity Wireframed UI Screen produced the following deliverables:
- Personas
- User Journeys mapping every user’s persona and possible variations of routes through the application
- Mid Fidelity Wireframes
- High Fidelity Wireframe
Espy & Iris